Generate insights through text from all customer touchpoints to generate one version of truth
Interaction Analytics
Create the next best customer experience by learning everything you can about your customers' preferences & the factors that influence their purchasing decisions
Social Listening
AI-powered customer insights to help you make better business decisions
AI-based Insights
What we do
We help our clients elevate customer experience with easier,
simpler, and faster data-driven decisions.
Accelerate Sales
Text Analytics allows you to use customer metadata to gain a better understanding of the context, identify customer inquiries and demands, and create new opportunities.
Reduce Customer Churn
By analyzing the entire customer journey, text analytics can identify customer behaviors, predict their next move, and go beyond traditional indexes like customer satisfaction.
Amplify Data Driven
Analyze unstructured data about your products, services, and competitors to better understand your customers' preferences.
Evaluate Customer Expectation
Text Analytics can categorize open-ended feedback from a variety of sources and use this information to boost customer engagement and loyalty.
Omni Channel Insights
Obtain insightful data from a variety of touchpoints and data sources, such as IVR logs, emails, web and mobile conversations, SMS messages, and contact center questions in the form of agent notes.
Impact
Our AI-driven analytics analyses customer feedback and converts it into actionable insights, assisting organizations in further transforming processes and improving customer satisfaction.
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